Effective Date: August 25, 2026
We want you to love your premium garments. If you are not completely satisfied with your purchase from northlinewear.com, here is how we handle returns and exchanges.
1. Return Window
We offer a 7-day return and exchange window from the exact date your order is marked as delivered by the courier company.
2. Return Conditions
To be eligible for a return or an exchange, your item must meet these simple rules:
- The garment must be completely unworn, unwashed, and unused.
- It must have all original NorthlineWear tags and packaging intact.
- Items with perfume scents, deodorant stains, or visible dirt marks will be rejected.
3. The Exchange Process
- If your item does not pass the “Fit Test” or you need a different size, email us at support@northlinewear.com within 7 days.
- We will arrange a reverse-pickup from your address free of charge. Once we inspect the product at our facility, we will ship out your new size.
4. Refund Process
- Prepaid Orders: Once your return is received and inspected, a refund will be processed directly back to your original payment method (Bank Account/UPI) within 5–7 business days.
- Cash on Delivery (COD) Orders: For COD orders, we will request your bank account details or UPI ID via email to transfer the refund amount directly.
- Note: Original shipping fees are non-refundable.